Customer Service Specialist with advanced knowledge of Excel

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international company located in Katowice, we are currently looking for candidates with advanced knowledge of MS Excel interested in working in newly created Order to Cash team.

Working on this position you will be responsible for ensuring efficient and faultless customer service operations; supporting group of Customer Service Specialists in daily responsibilities; deployment of global projects locally; design/ developing/ maintaining local tools used in Customer Service; KPI’s reporting; being in touch with local Customer Service organizations, warehousing, distribution and transportation teams (project cooperation); reviewing and solving tickets in Customer Relationship Management System.

To be successful on this position you need to have good (min. B2) knowledge of English and experience in O2C/ logistics/ customer service/ finance. Good overall computer skills, esp. advanced knowledge of MS Excel as well as basic programming skills - VBA, SQL are crucial on this position. Knowledge of SAP will be an advantage. We are looking for candidates with good analytical skills, able to work effectively under pressure as well as with customer service orientation.

Our client offers an interesting work in a young, multicultural environment; a unique opportunity to participate in creating and developing a new structure; development opportunities and clear career paths; wide selection of training (onboarding, knowledge transfer); attractive salary and benefit package, incl. relocation package for candidates from abroad.

If you're interested in this offer please send us your CV in English with detailed description of your duties - this will speed up your recruitment process.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl