Customer Service Specialist with English

We are handling the Warranty claims / Parts Support / Product Return process:

• Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration;
• ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling;
• Product Return Management: Process the Exchange/ Refund of products;
• We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers;
• We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
• You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments;
• Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
• Ability to work with data from multiple systems or sources;
• We will need an analytical, confident and ambitious person;
• Work ethic and personal time management;

Minimum qualifications

• Advanced level of English, min B2
• Good MS Office (especially MS Excel) knowledge
• Analytical thinking and ability to learn fast
  

Preferred Qualifications / Skills

• Personal culture and client management expertise.
• High motivation and ability to learn.
  

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)