Customer Service Specialist with Finnish
Location: Kraków
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for?
Responsibilities:
- Manage any queries and issues related to order management,
- Manage the customer communication in order related queries and requests
- Collaboration with other relevant hub functions to ensure orders are handled on time
- Manage claims registration process when relevant
- Order Management activities and input to and Order Entry, Order Validation, Logistics Claims
- Booking transportation for exceptional orders and returns
- Claims registration and collaboration with customer on claims resolution
- Internal Order data confirmation and input to Order Entry (Internal Orders)
- Short Shelf-Life order management and input to Order Entry (SSL Orders)
- Supporting the customers with order changes and providing input to Order Entry and Order Validation teams (Order Change)
- Booking transportation for exceptional orders and returns (Transportation Planning)
Qualifications:
- Finnish C1, English C1
- Customer focus, attention to detail, time management, understanding of customers and the Nordic business, language capabilities
- SAP ECC, Pega CRM, High Radius Deductions, O2C Dashboards
- Excellent communication and presentation skills
- Strong influencing skills and interpersonal skills
- Strong analytical skills and attention to detail
- Strong team dedication and results delivery orientation
What we can offer:
- Stable job offers - employment contract
- Attractive salary
- Work in a multicultural hybrid work environment!
- Various trainings (initiating, soft skills)
- Possibility of development;
- Benefits (transportation allowance, WFH allowance, annual performance bonus, collective discount on your health insurance)