Customer Service Specialist with Finnish

Responsibilities:

• Manage any queries and issues related to order management,
• Manage the customer communication in order related queries and requests
• Collaboration with other relevant hub functions to ensure orders are handled on time
• Manage claims registration process when relevant
• Order Management activities and input to and Order Entry, Order Validation, Logistics Claims
• Booking transportation for exceptional orders and returns
• Claims registration and collaboration with customer on claims resolution
• Internal Order data confirmation and input to Order Entry (Internal Orders)
• Short Shelf-Life order management and input to Order Entry (SSL Orders)
• Supporting the customers with order changes and providing input to Order Entry and Order Validation teams (Order Change)
• Booking transportation for exceptional orders and returns (Transportation Planning)

Qualifications:

• Finnish C1, English C1
• Customer focus, attention to detail, time management, understanding of customers and the Nordic business, language capabilities
• SAP ECC, Pega CRM, High Radius Deductions, O2C Dashboards
• Excellent communication and presentation skills
• Strong influencing skills and interpersonal skills
• Strong analytical skills and attention to detail
• Strong team dedication and results delivery orientation

What we can offer:

• Stable job offers - employment contract
• Attractive salary
• Work in a multicultural hybrid work environment!
• Various trainings (initiating, soft skills)
• Possibility of development;
• Benefits (transportation allowance, WFH allowance, annual performance bonus, collective discount on your health insurance)