GENPACT
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.
Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.
Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.
Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.
Jesteśmy znani z generowania wpływu. Jeśli chcesz poznać nas lepiej odwiedź nas na www.genpact.com.
Dołącz do nas!
Inviting applications for the role of Customer Care Specialist with French!
Responsibilities :
- Perform operational tasks within Logistic Claims area.
- Solving claims tickets accurately and efficiently to achieve the fixed service level target
- Deliver different order to cash processes KPI’s
- Cooperate with local Customer Service organizations, warehousing, distribution and transportation
- Ensure Logistic Claims processes are done in compliance with related financial controls
- Implement improvements to current processes
- Fluency in spoken and written French min C1
- Conversational English level (B2-C1)
- University degree (minimum Bachelor) / logistics can be an advantage
- Customer Service related experience
- Experience in Claims Management will be an asset
- Both strong analytical and as well as communication skills, ability to cooperate with external and internal customers
- Team Alignment (team player; supports and respects others)
- Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.) MS Office
- Attractive salary.
- Stable job offer - employment contract.
- Genpact supports professional trainings and great career development opportunities Possibly of development.
- Work in a multicultural and diverse environment with employees from over 30 countries
- Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy).
- Free access to our award-winning learning platform
