Customer Service Specialist with German and English

Responsibilites:

• Processing customer orders on time, track and manage delivery fulfilment
• Ensuring that all customer inquiries, claims and issues are rightfully attended to on time and in the best way possible to solve problems and give them satisfaction;
• Working closely with different departments
• Providing pricing, availability, and schedule information within established guidelines;
• Researching and obtaining resolution of a variety of complex customer complaints and issues;
• Keep an adequate demeanor representing the Company in front of the Customers, both via e-mail contacts and telephone.
• Conducting training for entry-level representatives.

Requirements:

• Experience in a similar position in a customer service department
• Strong organizational skills, effective time management
• Ability to resolve issues quickly and efficiently
• Very good German and English (C1)
• Knowledge of SAP would be an asset

Offer:

• Private healthcare
• MultiSport
• Life insurance
• Lunch card
• Work in an international environment
• Work in a hybrid model