Customer Service Specialist with German and English
Poznań
Customer Service Specialist with German and English
Poznań
Nr Ref.: 1064508
Poznań
Nr Ref.: 1064508
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client – international, prestigious organization based in Poznan we are currently looking for experienced Candidate for the position Customer Service Specialist with German end English.
The key responsibilities are: categorize incoming requests and enquiries for further processing steps and ensure proper documentation in the internal system. Moreover review and classify requests based on content and estimated effort; check for completeness and clarity, follow-up with requestor for clarification if needed; assess and confirm deadlines. As well assign requests to specific production resources to ensure optimal quality and timeliness of execution. Also ensure effective utilization of production resources; anticipate and resolve capacity bottlenecks in the intake and production environment.
As ideal Candidate for this role will hold preferably university degree in business, administration or equivalent. Also initial professional experience in a German-speaking customer service environment and IT literacy and experience in working with MS Office, especially PowerPoint. Fluency both in German and English - written and spoken is a must. Moreover Flexibility to work in shifts and on weekends/public holidays.
Our Client offers a full time job in a fast changing environment with stable employment conditions. Moreover opportunity to take part in international projects, competitive salary and social benefit package.
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