Customer Service Specialist with German and French or German and Italian

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

On behalf of our client, an international company providing post-trading processing and other securities services, we are looking for a Customer Service Specialist (with German and French or German and Italian) to join the Shared Service Centre placed in Warsaw.

Customer Service Specialist will provide telephone and email support for customer service, including financial queries, answering product questions and providing answers to basic technical questions. Furthermore, the successful candidate will be primarily responsible for updating systems to reflect contract changes, as well as resolution and follow-up on customer issues escalating to technical support teams as appropriate.

We are looking for candidates with Bachelor’s degree and customer service experience (as an advantage). From potential candidates we expect problem solving, analytics and troubleshooting skills combined with organizational and conceptual skills and a strong client focus. Very good written and verbal communication skills in German and French or German and Italian are required (English proficiency is a plus). Moreover, candidates ought to have an advanced knowledge of Microsoft products and an affinity for handling applications.

Our client provides a chance for professional growth and development in an international organization that is a world leader in its sector along with a competitive salary and package of social benefits.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl