Customer Service Specialist with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, an international company with the leading position in power solutions industry, we are currently looking for German speakers who want to build and develop professional career within Customer Service area.

Customer Service Specialist will be responsible for delivering the highest standard of Customer Service for German-speaking customers (DACH region). He or she will be in charge of order management process: receipt and entry of orders; communication of the response to the customer; delivery slot booking with the customer/carriers; validation of quantity, checking of promotional discount details; and evaluation of product availability. On the other hand Customer Service Specialist with German will be responsible for delivery and transport: management of special customer requests (Pick & Pack); follow-up of open deliveries, returns and complaints management. He or she will work collaboratively with all stakeholders in the Supply Chain – Supply and Demand Planning teams to manage critical product availability issues ,taking into account customer sensitivity; Finance, AR teams to resolve queries regarding Order to Cash process.

We are looking for young potentials who want to build and develop professional career within an international and friendly environment and who possess well-developed communication skills and excellent command of English and German. Knowledge of SAP system and some professional experience in customer service/ logistics area could be an asset; however, it is not essential.

If you are a fast-learner with the desire to succeed, do not hesitate and send your CV in English. Our Client gives the opportunity to grow within the international organization and offers a temporary contract (6 months with possibility to extend for 12 months) and interesting package of fringe benefits (life and medical insurance, lunch card).

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl