Customer Service Specialist with German

Genpact PL

Kraków

7 dni temu

Customer Service Specialist with German
Location: Kraków

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Customer Service Specialist with German

Do you lack challenges in your current company and the job seems to be boring? Come and join us - we might have something just right for you! We are currently in the middle of implementing a new project, which requires us to be courageous, creative and willing to give ideas to improve it!

Responsibilities
  • Creating and booking of orders
  • Daily monitoring the assigned orders and customer requests
  • Resolving customer requests
  • Contact with the customers via e-mails/phone
  • Capturing information from logistics partners and informing customers regarding availability and deliveries
  • Checking and solving potential issues between client purchase orders and system information
  • Solving issues regarding damaged goods, shipment delayed, etc.
  • Handling complaints related to logistics and return transports
  • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Updating the information in the system
Qualifications


Minimum qualifications

  • Very good German skills
  • Communicative level of English
  • Knowledge of the SAP
  • Good MS Office (especially MS Excel) skills
  • Ability to learn fast and adapt in the fast pace environment
  • Personal culture competence of dealing with the client properly
  • High motivation and ability to learn
We offer
  • Attractive salary
  • Possibility to take part in the new process
  • Opportunity to propose and implement process improvements
  • Stable job offer – employment contract
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about- us/privacy-notice-for-employment-candidates.

Poznaj

Genpact PL

Genpact jest liderem globalizacji usług i technologii oraz pionierem w zakresie zarządzania procesami biznesowymi dla firm na całym świecie. Współpracujemy z ponad 800 klientami wykorzystując inteligentnie skonstruowane procesy, analizy i technologie. Oferujemy szeroką gamę usług branżowych. Należą do nich finanse i rachunkowość, ubezpieczenia i bankowość, zakupy & zarządzanie łańcuchem dostaw, obsługa klienta, aplikacje korporacyjne, zarządzanie infrastrukturą IT, zarządzanie zamówieniami.


Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.

Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.

Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.

Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.

Jesteśmy znani z generowania wpływu. Jeśli chcesz poznać nas lepiej odwiedź nas na www.genpact.com.

Dołącz do nas!