Customer Service Specialist with Polish

Responsibilities:

• Finding and proposing solutions for the individual customer through various channels: email/phone/chat
• General administration which includes completing documentation, database of all customers.
• Actively participate of customer support processes and improvements.
• Analyzing problems reported by customers and providing ad-hoc support.
• Perform all tasks in compliance with Genpact policies, procedures.

Required Skills:

• Willingness to work in shifts.
• Very good knowledge of Polish and English language, min. B2.
• Secondary school education.
• Good MS Office knowledge and analytical thinking and self-starter.
• Work experience, related to customer service, will be an added advantage for the candidate
• High motivation and ability to learn and ability to work under time pressure.

What we offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development.
• Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).