About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Customer Service Specialist
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/services supported;
- Taking hot calls from 1st line incident handlers when advanced troubleshooting is required;
- Apply business and technical knowledge to meet resolution targets;
- Prepare training materials, scripts and organize training process for new agents;
- Providing support and training for first line analysts;
- Acting as first point of escalation for the service desk in respect of technical support;
- Participate in technically demanding KG/KT sessions on the Desk;
- Active Directory Management – Computer, User, Groups, ACL;
- Network connectivity troubleshooting;
- VPN Connectivity Troubleshooting;
- Laptop/ Desktop Performance issues troubleshooting;
- Windows 7 Advanced Troubleshooting.
- MAC OS X Advanced Troubleshooting.
Requirements
Technical skills (core):
- Good knowledge and experience on the main Microsoft products and technologies:
- Windows Server: 2000, 2003, 2008
- Windows Client (7)
- MAC OSx
- Internet Explorer: configuration & parameters
- Outlook/Exchange Server
- MS Office Suites: 2007, 2010, 2013, 2016
- Good knowledge and skills on security aspects and tools (Firewall, Anti-Virus)
- Good skills and experience on diagnostic methods for troubleshooting efficiency
Advanced knowledge of:
- Active Directory Services
- Messaging Services
- Remote Access Services
- Printer Queues, Print Servers
- WiFi Management
- Networking
- O365 Knowledge
Candidate’s profile
- Proficient in English (written and spoken)
- Excellent verbal and written communication skills
- Good relational and practical sense
- Service oriented
- Flexible, well-motivated team player, ability to work under pressure.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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