Customer Service Specialist

with German

Work place: Warszawa

• 1^st Level support for our Customer Service Center
• insuring 2^nd Level Support in E-Commerce (f.e. credit card checking’s)
• supporting stores in their periodical tasks
• creation of training documents or manuals
• testing of system and application enhancements
• collaboration with external and internal partners
• ticket handling (Create, Update, Dispatch, Complete, Escalate, Monitor)
• on-call Emergency Service

• excellent language skills (listening, written, verbal) in German and English is required
• good knowledge in Windows and Microsoft Software products
• customer orientation
• solution mind-set
• analytical problem solving skills
• ability to learn quickly and adapt to changeable environment
• ITIL foundation will be an asset

• international experience with daily new challenges in a young and fast paced environment
• career development opportunities and continuous learning
• great office atmosphere
• attractive benefits
• office in the center of Warsaw