Customer Service Team Leader with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

On behalf of our client, financial services company, we are looking for ambitious, experienced and goal orientated Customer Service Team Leader with fluent German language to manage existing team that is currently developing, and is expecting large increase in the team size.

On this position you will be responsible for leading, and developing existing team of Call Centre Advisors responsible for finance/accounting field, as well as for the recruitment process of new employees. Team Leader will be responsible for operational objectives such as: regular call quality and team performance analysis, process improvement strategies, training and development processes as well as cooperation with other departments. You would be expected for team management as well as for building long-term customer relationship.

We are looking for candidates with at least 2 year of experience in people management gained in call center environment ideally within finance/ accounting industry. Previous experience in start-up projects would be an advantage or strong motivation to take part in challenging team expansion project. Fluency in German language (at least C1 level) and good knowledge of English language is necessary. To be successful on this position you need to have great analytical skills especially very good knowledge of MS Office (mainly Excel) as you would be responsible for a lot of data analysis and reporting duties.

Our Client offers good compensation package as well as very friendly environment within fast growing international company.

Do not hesitate to miss out on this great opportunity!
Apply within or contact me for more details.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl