Pontica Solutions is an award-winning Bulgarian BPO and ITO company, founded as a start-up in 2015 by experienced professionals in the industry.We offer a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing and IT. Our main goal is to create a sustainable and diverse team because we believe that our people are our biggest asset. Today, we partner with companies in the field of technology, gaming, e-commerce, and retail and keep expanding our portfolio at a very high pace.
Flexible
We offer a stable occupation with permanent labor contracts and work schedules with 4, 6 or 8 hours per day.
Dynamic
The well-being of our employees is a top priority. We provide a dynamic workplace and a positive environment, invest in their development and encourage fun and team-building initiatives.
Friendly
We love to treat our workplace as home. We also spend many hours together participating in sports activities, charity events and social initiatives.
Encouraging
We know how important is for everyone to be heard and we strongly believe that all opinions matter. Our senior strategic management is always available to all team members to share and learn. We keep our promises and help employees adapt to the constant change in our clients’ business needs and market trends.
Growing
#wegrowtogether with one of the fastest growing companies. Lots of local and international career opportunities, with less hierarchy, empowerment of proactivity, coaching and training.
Developing
Our highly effective training programs have turned our team members into professionals, who provide excellent customer service and constantly improve their skills. Work with us and improve your spoken and written language skills.
Additional health insurance; Sports card; Refer-a-friend program; Team-buildings and parties; Flexible working hours; Convenient office location; Skill perfection and personal development programs; Fresh fruit and free drinks at the office; Performance bonuses, recognition gifts, tenure bonuses; Social responsibility initiatives;
**All interviews will be conducted remotely (online or by phone).
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our brand new team in Krakow and work with amazing minds that change the way goods are delivered in urban areas.
- Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat).
- Resolve problems that may arise during deliveries.
- Make sudden, late-notice changes when necessary.
- Troubleshoot client and driver issues.
- Work in collaboration with all team to improve operational performance.
- Excellent written and verbal communication skills in Polish. Good English.
- Previous experience in customer services is not required, but will be a plus.
- Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
- Tech-savvy with strong problem-solving skills.
- Performance bonuses. Referral bonuses.
- Flexible working hours (different shifts between 08:00 and 00:30)
- Full training is provided.
- Additional health insurance. Sports card.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment; full-time or part-time.