Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Customer Support Agent with German
Job location: Kraków
Nr ref.: 6-13-38647/PC
Do you know German very well?
Do you have experience in customer service?
Do you want to learn new skills and gain invaluable, wide experience?
If so, boost your career with one of the biggest business process outsourcing company in the world, which is currently building its office in Poland.
For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, which is currently setting up its branch in Cracow, we are looking for highly motivated candidates for the position of Customer Support with German language.
The candidate hired on this position will be responsible for:
Do you have experience in customer service?
Do you want to learn new skills and gain invaluable, wide experience?
If so, boost your career with one of the biggest business process outsourcing company in the world, which is currently building its office in Poland.
For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, which is currently setting up its branch in Cracow, we are looking for highly motivated candidates for the position of Customer Support with German language.
The candidate hired on this position will be responsible for:
- Contacting existing customers via telephone and email on a daily basis
- Understanding the customer's business needs to ensure customer satisfaction and to encourage continued long-term relationship
- Helping identify opportunities where the company services fit their on going business strategy
- Building customer relationships and managing accounts while increasing program revenue
- Using existing client data to provide custom recommendations tailored to client goals
- Processing orders set by the customer regularly
Requirements:
- Excellent written and spoken German and English is a must
- At least 6 months of experience in selling products to B2B sector, performing cold calls, using technology to prospect and researching new clients to identify new markets and business opportunities
- Min. high school diploma required; four year degree a plus
- Knowledge of MS Excel and Office and basic use of voicemail and electronic mail systems
- Ability to work well with customers to maintain high level of customer satisfaction and develop strong relationships
- Ability to encourage/influence customers to extend and expand use of company's products and services
- Ability to respond to customer needs quickly and thoroughly
- Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
- Very good communication skills and superior listening skills
- Highly motivated and goal-oriented
Benefits:
- Competitive annual base salary plus bonus based on performance
- Social benefits e.g. private healthcare
- Real challenges in fast paced working international environment
- Clear career development possibilities
- Stable conditions of employment
Recruitment Agency No. 812
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