Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Location: Cracow
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Our Client is the worldwide leader in IT, networking, and cybersecurity solutions. The company helps companies of all sizes transform how people connect, communicate, and collaborate.
It is a multinational corporation technology company with more than 71.000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment.
Currently, for our Client, we are looking for a Customer Support Engineer to join some of the industry's brightest minds in today's most advanced Internet technologies in the Routing and Switching environment.
What you will do:
- provide second- or third-line network-level support for LAN-SW products to Cisco customers, partners, account teams and other internal technical support teams
- act as a focal point for high impact, large account problem resolution
- work on challenging network problems that require excellent technical, analytical, troubleshooting and interpersonal skills
- utilize moderate to complex laboratory setups to recreate and solve problems
- act as a customer champion to understand the customer's business, their expectations and unique perspective in order to build intimacy, satisfaction and prevent issues
- collaborate across the board with colleagues locally and entire global support team. Have a team impact and provide leadership to less experienced engineers
- attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology
- drive actions to avoid customer issues
Who you are:
- you know how to solve problems. You are analytical in your approach
- obviously, you are an authority in your technology field. You represent the following:
- have prior customer support experience and platform support of the Cisco Catalyst product family
- have knowledge of the following areas: Routing and Switching Products
- can demonstrate skills in Routing Protocols
- are skilled in Effective Troubleshooting and Analytical thinking
- have very good knowledge of L2&L3 technologies
- have of CCNP or CCIE written
- you are able to keep customers happy and stress levels down during difficult situations
- you have a passion for customer satisfaction and dream about customer success
- you have excellent communication skills (in English)
- you are a Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field
- we will be very impressed if you can also show programming skills in Python
Our Client offer:
- Salary based on B2B contract
- Long-term employment
- Working for a leading corporation with a stable market position
- Possibility to work and grow in an international environment
- Possibility to collaborate with like-minded innovators in a fun and flexible culture that has earned Company global recognition as a Great Place to Work
- Work location: Cracow Cisco Center