Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Customer Support in Cash Collections
Job location: Poznań
Nr ref.: 4-11-35067/PC
On behalf of our Client - an international IT Outsourcing company, we are currently looking for candidate who will join the company and start working on the position of Customer Support in Cash Collections
- Collect cash to a level of meeting or exceeding the Cash Forecast for the portfolio published at the beginning of each month - individual progress is available on the Daily Thermometer updated on the accounting drive
- Keeping up to direction and goals and working towards bringing in cash to assist in meeting corporate expectations and plans
- Develop relationships with clients that are open, trustworthy and specific - building good relationships with a client is the key to successful collection efforts. The Collector also needs to develop internal relationships that will assist in the collection effort or resolving issues as they arise
- Reconcile client accounts and identifying variances in the client record and troubleshooting the various situations
- Research and resolve existing or missing remittance/payment information using both internal and external software/systems
- Prepare write off requests, maintenance as needed
- Monthly On Account and Deduction investigation
- Complete weekly Dashboard report
- Maintain up-to-date records on the client's account in MC2, P/S or SAP (what appropriate)– notes entered in client record regarding every phone or e-mail contact and the expected result/action to be taken next and by whom (either by the client or the collector), and all pertinent contact information updated (should include contact name, the contact's position, phone number and e-mail address
- Credit Reviews
- Evaluates inter-relationships between collections and other business units
- Ad hoc tasks assigned by Team Leader
- Collect cash to a level of meeting or exceeding the Cash Forecast for the portfolio published at the beginning of each month - individual progress is available on the Daily Thermometer updated on the accounting drive
- Keeping up to direction and goals and working towards bringing in cash to assist in meeting corporate expectations and plans
- Develop relationships with clients that are open, trustworthy and specific - building good relationships with a client is the key to successful collection efforts. The Collector also needs to develop internal relationships that will assist in the collection effort or resolving issues as they arise
- Reconcile client accounts and identifying variances in the client record and troubleshooting the various situations
- Research and resolve existing or missing remittance/payment information using both internal and external software/systems
- Prepare write off requests, maintenance as needed
- Monthly On Account and Deduction investigation
- Complete weekly Dashboard report
- Maintain up-to-date records on the client's account in MC2, P/S or SAP (what appropriate)– notes entered in client record regarding every phone or e-mail contact and the expected result/action to be taken next and by whom (either by the client or the collector), and all pertinent contact information updated (should include contact name, the contact's position, phone number and e-mail address
- Credit Reviews
- Evaluates inter-relationships between collections and other business units
- Ad hoc tasks assigned by Team Leader
Requirements:
- Fluent level of English
- Experience in Collections (credit control) – is an advantage
- Creativity/Problem Solving—being able to define, evaluate and make a judgment based on available information
- Good math skills—a numbers person
- Self-starter who can work independently without consistent guidance from management once familiar with company policies, plan designs and procedures
- Ability to produce accurate quality work while meeting deadlines and deliverables that can be volatile and changing
- At least 2 years customer service experience
- Experience in Collections (credit control) – is an advantage
- Creativity/Problem Solving—being able to define, evaluate and make a judgment based on available information
- Good math skills—a numbers person
- Self-starter who can work independently without consistent guidance from management once familiar with company policies, plan designs and procedures
- Ability to produce accurate quality work while meeting deadlines and deliverables that can be volatile and changing
- At least 2 years customer service experience
Benefits:
Dodatkowe składniki wynagrodzenia:
Our Client offers an interesting career path in a successful multinational organisation, a chance to develop within international environment, attractive compensation package.
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl
Our Client offers an interesting career path in a successful multinational organisation, a chance to develop within international environment, attractive compensation package.
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl
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pod ogłoszeniem: "APLIKUJ TERAZ".