Customer Support representative - Obsługa klienta

Opis stanowiska

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Handle supply issues, interact with sales, technicians and internal logistics teams, while keeping customers informed
• Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment

Wymagania

• Feel comfortable communicating with customers and/or colleagues of other departments;
• Native of fluent in English (required)
• Fluent in one or more European languages (German, French, Italian, Dutch, Hungarian, Swedish, Czech, Finnish, Danish)
• Have a keen sense for seeing through the questions being asked to the actual issue and you're able to explain complex issues in clear, non-technical language;
• Can think globally, act locally and love to be part of a multicultural, start-up environment

Oferujemy

• Permanent contract
• Competitive salary & benefits
• Up to 8 weeks of induction training
• The opportunity to develop your career
• Working for an international company –worldwide leading supplier of printing