Deputy Manager - Operations

Job description

• Undertake overall responsibility of the business unit
• Develop and maintain business relationships with all Consulate officials
• Manage unit and staff efficiency & productivity
• Lead new process roll outs in the respective Visa Application Centre(s)
• Control & maintain Unit's expense budgets and allocated resources
• Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
• Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position

Requirements

• Experience as a Supervisor / Assistant Manager

• Native Russian Speaking

• Good command of Polish and English

• Excellent Team Management and Motivational Skills

• Very Good knowledge of computer skills

• Adaptability and presence of mind to handle customer queries and complaints

• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness