Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Support and maintenance of software distribution tools (SCCM)
- Support and maintenance to 2nd layer Core Applications and Endpoint Protection products in global environment.
- Change management, preparation and implementation of changes in global infrastructure, monitoring.
- Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment.
- Technical excellence in the ability to diagnose and resolve software and backend infrastructure issues.
- Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform.
- Collaboration with cross-technology peer-groups, with a focus on root-cause analysis.
- Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution.
- Support all ITIL processes, in particular the Incident, Problem, and Change Management processes.
- The role requires support of global environment which requires individuals to work off "Poland office hours" on a rotational basis.
- Bachelor’s Degree or equivalent work experience.
- Software distribution/deployment experience/knowledge
- Experience with incident and change management processes.
- Solid troubleshooting & problem solving skills.
- Proven exposure and experience in large enterprise managed desktop and server environments
- Advanced Excel skills (e.g. pivot tables, macros).
- Solid documentation skills, including PowerPoint presentation skills to deliver a key message, advanced MS Office skills
- Very good command of English is a must, very good communication skills.
- Solid interpersonal skills, customer/stakeholder orientation, self-motivation, and the ability to work in a team are important.
- Ability to work independently and manage time effectively.
- Pro-activity in individual Book-of-Work management; focus, and status reporting.
Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL). Certification would be an advantage.
Scripting skills (e.g. Powershell) – nice to have
- SQL skills – nice to have
Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing. We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working. CTO has significant footprint in Wroclaw (500+ FTE). We’re planning to continue our talent growth and develop maturity for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the Globe.
A L3 Desktop System Administrator is responsible for in depth technical troubleshooting of issues on a Corporate desktop and overall governance of the Desktop Environment and Operational Activities. Ownership of the desktop environment includes OS and Core Applications Responsibility for stability (patching, software version upgrades, bug-fix releases etc), license and access entitlement. Troubleshooting issues that appear in the desktop environment of a high priority or impact, or remain unsolved by L2 Desktop Support Teams.
The goal of the team and individual is to deliver a stable desktop operating environment through the efficient and effective execution of changes, managed escalations and ownership of production product lifecycles. In addition collaboration and partnership with our Engineering Team/Product Management is critical to the success of this role. The role will be also strongly involved in Endpoint Protection solutions, such as Avecto, McAfee, Lumension etc.
- The candidate will join a Desktop Services team (currently +20 FTEs in 2 locations Poland and India)
- In all administrative/HR the candidate will report to remote Line Manager