Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Handling Level 3 Support tasks is a very important part of QA/dev team activities. It gives us information from the client on our features and help us harden the product. As a troubleshooting engineer you will:
- Learn how to own stories and deliveries in Agile environment
- Work with QA to reproduce and troubleshoot customer issues on local test environments
- Investigate logs, configuration, database schemes to debug and fix the code
- Learn a lot about various operating systems, databases, data models, networks and technologies around software development
- Cooperate with Support and QA to build and deliver hotfixes to customers in a timely manner
- Present solution to the customers (phone or video conferences), sometimes help apply software patches and fixes on their environments
- Communicate with sales, business and management to ensure high quality of service
- Be a part of Scrum/Kanban practice in a QA team
- Help migrate us to a new, exciting technology stack
Dream candidate will be proficient in:
- Java - understanding syntax, object oriented ideas, errors and logging will be much needed to be able to track and fix defects
- SQL and relational databases (including schema analysis and understanding indexes, stored procedures, etc.)
- Windows and Unix/Linux environments (including command line magic and scripting for monitoring and maintenance of system jobs)
- Learning new stuff quickly
- Finding useful information from everywhere around (people, documentation, online resources, etc.)
- Communication (fluent English is a must)
We would require additionally:
- Support experience
- Sense of ownership
- Ability to troubleshoot problems in complex technical environments and drive tasks to completion
- Proactivity
We are an Agile team working on web-based help desk solution for leading provider of IT management software. The application we are developing is used for tracking support requests and assets management for enterprises and educational institutions. We have some big names among our customers so the environmental issues are touching various areas of technology and are usually very interesting. Help us troubleshoot them!
The main features of our application include web-based interface, automatic ticket routing, e-mail ticket creation or updates, reporting module with automatic scheduling options, LDAP or local database authentication. Originally written using Apple's Web Objects framework (Enterprise Objects Framework) currently is being migrated to a more modern technology stack: Tomcat, Spring, Angular to name a few. The application supports variety of databases (MySQL, PostgreSQL, MS SQL) and environments (Windows, Linux, MacOS).
