Digital Customer Service Agents (German & English Speaking)

Job description

Digital: Chat/ SMS/ Email

Full time work from home positions

Boost your digital customer service career by joining one of the top online retailers worldwide! If you are ambitious, self-motivated and IT strong, we have the technology and drive to help your career boom! Whether it be looking to kick start your career! Wanting to expand your skills or join a global business! Wayfair may be the boost you desire!

What will I do?

Relentless Customer Focus! Across Wayfair we want to help our customers love their home, providing a great experience to have our German & UK based customers repeatedly choosing Wayfair. As part of our virtual Customer Service Team, you will help to deliver a high-quality customer experience through a friendly, quick resolution and support offering.

Use Good Judgement! Our customers' post order queries vary (eg: returns, replacements, refunds, delivery status), and require our Agents to operate quickly, navigating calmly through multiple systems whilst remaining calm, showing empathy and exceptional listening skills to repeatedly deliver confident and suitable solutions at the first time of contact.

Adapt & Grow! Our customers are constantly expanding, and we need you to thrive within an ever-changing market so that we can continually maintain and deliver great customer satisfaction. Being flexible and embracing learning new technologies and strengthening skills.

If you love technology, enjoy supporting customers and thrive in the challenge of resolving mild to complex problems; we may be the next adventure for you?

Requirements

What We Will Do?

Training- Upon joining Wayfair you will have a 3-week training program to help set you up for success. Focusing initially on Chat, SMS and Email tools, as well as how to smoothly navigate our systems; but your training will not stop there, our Service Managers will support your ongoing personal development through continuous coaching and mentoring helping you unlock your potential.

How to be successful?

As an entry level position, we will provide you with all the tools and support to be successful within Wayfair and your career ambitions; but your drive, motivation and open mind to continuously learn and absorb new skills, technologies, and change will be critical.

As well as:

• B2 level German language & fluency in the English Language (both written and spoken).
• Being a great listener, with strong communication and a resilient mindset.
• Ability to work on your own, with the support of a virtual team.
• Enjoying, problem solving and a passion for helping people.
• A strong and constant home internet connection.

We offer

In return you will receive:

• Full work from home contract + IT equipment
• Competitive salary + monthly bonus scheme + monthly home office contribution
• Golden Package Private Healthcare + Multisport Card + Pension
• Comprehensive Training: Including 3 week onboarding + Ongoing personal development plans + access to our Interactive learning platform
• Learning and Development - get over 50% (up to 23000 PLN / year) of your learning costs reimbursed.

If you are excited to kick start your Wayfair career by joining our fun and dynamic European Digital Customer Service Team, we can't wait to hear from you. Reach out today to our Recruiters Clare & Nadine.