IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Documentation Specialist
Workplace: Kraków
Scope of duties:
A. Documentation:
- Write Desktop Procedures and all other required process description content irrespective of the format required
- Work with all teams to extract information to translate them into usable documentation content
- Research and gather technical and background information to include in the documentation
- Apply best practices for process documentation and organization within the assigned area
B. Onboarding & Training :
- Execute the process of onboarding & training:
- Prepare the onboarding plan for new hires and create calendar for involved parties
- Prepare the training plan for existing team members (annually) and create calendar for involved parties
- Monitor the execution of onboarding & training plans and assessments, provide regular reporting of the status, organize feedback on training and escalate any risks to team leaders and or managers
- Create and maintain onboarding & training related documentation (including up to date templates, trackers and checklists, training materials and others)
- Actively engage in training related to process changes:
- Highlight the need for and work on the development of training materials with the process owner on customer side and dedicated team members on BPO side
- Prepare the plan and create the calendar for involved parties
- Document the execution
- Archive the related documentation
- Actively support, take ownership and lead projects related to the onboarding training program and training documentation
Skills:
Required:
- Fluent command of spoken English that enables clear and concise communication
- Demonstrated expertise in written English, grammar, spelling, punctuation
- Accuracy and attention to details
- Excellent organization and management of own work
- Quick learner with a drive for continuous deepening of process knowledge
- Curiosity and drive to understand both the details and the context
- High sense of responsibility and ownership of assigned tasks
- Proactive engagement that results in perceiving problems as issues to be solved rather than obstacles
- Ability to handle different situations, different requirements and pressure of time
- Previous experience in the role related with documentation and administration programs
Welcomed but not required (will be obtained through intense training delivered by Payroll KM Coordinator):
- Ability to convert complex technical process context into easy-to-understand process manuals
- Ability to proactively identify and close documentation gaps
- Excellent command of applications and tools (Word, Excel, Google Docs, drawing and charting tools like Visio or Lucidcharts)