Ogłoszenie numer: 5427314, from 2021-08-23
At Karl Lagerfeld, we are guided by the motto: "Embrace the present and invent the future." The modern fashion house KARL LAGERFELD shares the creative vision and design aesthetics of its iconic founder Karl Lagerfeld. We are the only fashion house that bears the name of Karl and we strive to fulfill this responsibility in everything we do, every day, with the greatest joy and passion. Our headquarters in Paris and Amsterdam are the place for highly diverse and committed KARL team members from more than 25 countries. Together, we strive to create stories and product concepts that connect with Karl's world and its iconic attributes.
The distribution of women's clothing, handbags, small leather goods and underwear takes place directly from our headquarters in Amsterdam. Men's clothing, footwear, fragrances, glasses and more are created in cooperation with best-in-class licensed partners. We reach our consumers multi-channel, ensuring the integration of online and offline sales. To increase the engagement of our consumers, we are growing with more than 200 KL stores around the world, our premium wholesale partners and a thriving flagship KARL.COM store that reaches 96 countries. Our online sales now account for more than 30% of our total income, based on full-price sales. We are a dynamic, fast-growing company, whose foundations are based on professionalism and strong values. At KARL LAGERFELD, we work to the highest standards of sustainability and integrity in all areas of our business. In 2019, KARL LAGERFELD joined the Fashion Pact, a global sustainability initiative that aims to take steps in three areas: global warming, biodiversity and ocean conservation, as a founding member.
Doradca Klienta
Location: Warszawa
Job description
A customer advisor should provide a comprehensive and friendly service, assessing the client's needs and providing assistance. Associates in this position know how to welcome the customer, serve, advise and finalize each transaction. The customer advisor works with his store manager and other associates to provide comprehensive customer service. Each employee is responsible for providing a safe working and purchasing environment.
Responsibilities
Customer satisfaction
It involves providing him with exceptional service that will create a positive shopping experience and affect the building of loyalty with the brand.
For the position of customer advisor, we are looking for a person who:
- Shows a willingness to help customers.
- Promotes customer loyalty using corporate tools such as a regular customer base
- It will provide additional information and will do its best to satisfy the customer.
- When a product is not available, it will always offer an alternative.
- He professionally deals with complaints, passing them on to his superior.
Product knowledge
It is associated with a very good knowledge of the product, which translates into the quality of customer service. As a customer advisor, you will have knowledge of:
- Knowledge of trends and fabrics (composition, terminology, clothing care, styles, etc.).
Thanks to this, you will be able to use the potential of the product to finalize the sale.
Increase sales
It is associated with a good knowledge of the business, which will ensure an increase in sales.
As a customer advisor, you will also be responsible for:
- Giving the store manager feedback on what you are selling.
- Regular building of the customer base
- Customer service at the highest level
Maintains the safety and protection of property
This involves following all procedures and maintaining safety.
Working as a customer advisor, during your daily work:
- Make sure the aisles are clear
- Make sure your warehouse complies with standards
- Take action if employees don't follow the rules
- Follow all loss prevention procedures
- Take action to reduce losses
- Treat all colleagues and customers with respect
Requirements
- Passion for working with people and sales.
- Positive energy, ability to solve problems, interest in the world of fashion.
- Ability to work in a team as well as individually.
- Excellent communication and interpersonal skills.
- Possibility to work full-time during the week and at the weekend.
- Available from September 2021.