Failed Flights Executive
Kraków
Failed Flights Executive
Kraków
Nr Ref.: 1053860
Kraków
Nr Ref.: 1053860
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
In 10 years lowcosttravelgroup has grown into a truly international business with offices in Europe, North and South America and Asia/Pacific employing over 500 staff and with annual sales of €700m. Our online travel agency, lowcostholidays.com, is principally based at our international headquarters in Palma de Mallorca in Spain from where it serves customers in 12 countries across the world. Our bed bank, lowcostbeds.com, which sells hotel accommodation to the travel trade in over 40 countries worldwide, has its main office in Romanshorn in Switzerland. Our corporate headquarters is at Gatwick Airport in England and we also have offices in Dublin, Atlanta, Sao Paulo and Bangkok.
The company culture is open, friendly, fast-paced, hardworking and fun, and offers opportunities for those who want to develop/travel. Our offices in central Krakow are well-served by trams and busses and are in modern, refurbished buildings which provide a pleasant working environment.
Failed Flights Executive
MAIN DUTIES:
• To support the UK aviation team as required and comply with the agreed working practices to present an efficient and cost effective area for the business.
• To process all flight time changes (charter and LowCost), amend internal systems, and communicate the changes to our customers within set guidelines and across the business when required.
• To collate and communicate all APIS details within airline and company guidelines.
• To monitor, maintain and process all aviation related e-mails/tasks within time scales set by the Aviation Department.
• To work to agreed daily and weekly KPIs set by the reporting Manager in all areas of the role.
• To monitor all Aviation related mailboxes and action all e-mails within the company and departmental time frames.
• To assist all departments, UK and International, with Aviation related queries.
• To amend system bookings, with minimal delay, and communicate within the business as agreed internally.
• To communicate both internally and externally as directed and agreed, including direct contact with our customers.
• To re-protect, all flight components for UK and International brands which have failed the booking process. To complete the changes within the company’s internal systems and adhere to company SLAs.
• To monitor bookings, track flight prices and book within set company guidelines.
• Collate and communicate flight volume data as per business requirements.
• To continuously seek to improve the ways of working across the team/business.
REQUIREMENTS:
• To demonstrate a committed “can do” attitude and a flexible approach towards the role with the willingness to work additional hours when necessary.
• Flexibility to apply the same approach for ad-hoc and emergency requirements outside of the daily remit.
• Strong written and spoken English
• Ability to handle difficult situations and customers
• Attention to detail in all aspects of the role with the “goal” of 100% accuracy.
• Customer service levels, both verbally and written, to be of an excellent and professional standard.
• Willingness to learn and develop within the role in addition to the ability to work as a part of a team and/or alone as required.
• Knowledge of aviation would be beneficial.
• A strong working knowledge of Excel, Word and Outlook.
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