Number 1 in Europe!
zooplus AG was founded in Munich in 1999 and today it is Europe’s leading online retailer for pet food and pet supplies. The sales reached EUR 900 million in the 2016 financial year with 30% annual sales growth. The company’s business model has been launched successfully in 30 European countries. That is all possible due to highly autonomous teams, flat organization structure and constant strive for using cutting-edge technologies.
Our employees are the key to our success!
The zooplus team currently consists of 400 interdisciplinary specialists and managers from more than 30 countries who work at 10 international sites in the Sales & Marketing, IT, Operations and Administration departments. So we can remain successful against our competitors in the future too, we are looking for individuals who can develop our business and help create a positive corporate culture by not only demonstrating versatile professional and methodological expertise, but also by showing a passion for performance, analysis and a solution-based approach. This includes dealing with rapid changes, intensive networking and an in-depth understanding of technology, the digital market and the business model’s value-added chain.
For our fast-growing business we are looking for an exceptional candidate based in our Polish office in Krakow to fulfill the role as
- Handling Helpdesk request
- Categorize requests
- Resolve First Level Support requests
- Escalation to 2nd / 3rd Level support
- Produce and maintain documentations
- Produce and mantain Helpdesk knowledge base
- Maintenace of Helpdesk portal
- Central Asset Management for KRK
- Central person for al HW request, and coordination with OIT Purchasing at HQ
- Hands on mentality
- A fluent English speaking and writing support engineer who can collaborate between offices in Krakow and across Europe
- Good understanding and operational of Atlassian products in particular JIRA and SERVICEDESK preferred or experience with other Ticket Systems e.g. SAP SOL Manager, SCSM, HP-Service Manger etc
- Must have good communications skills to ensure we provide an efficient service
- Must have knowledge of Windows 7 or 8/10, Office 2013 or 2016 Office 2016/O365
- Onsite 1st Level Support for our User’s & IT components in MAD Office, also in combination with 2nd Level in our HQ
- Minimum of 1 year support engineer experience
- Team players preferred
- ITIL foundation certification would be a bonus
- An open mindset to resolving everyday support issues
- Good listening and writing skills required
- Open to travel in the beginning of the job role
- Enthusiastic about documentation and extending knowledge base
- Open for new technolog & Job Tasks
Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Polish office is located at the center of Kraków and has excellent infrastructure links.
Additionally we offer:
- 4 extra days off
- Travel to Germany
- Mobile phone
- Training budget
- Language courses
- Multisport
- Medical care
- Discount in zooplus shop
- Flexible working hours