FRC IT Support Analyst
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-65653
Project Description:
You'll be working in the FX TOC (Technology Operations Center) team, based in Krakow. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams
Responsibilities
- support FX Business and stakeholders across several technical domains
- undertake technical incident analysis and resolution
- uphold high standards for timely issue resolution & continuous improvement
- contribute expertise to the management of existing and new IT products and services
- take the lead with improving service and process in our support team
Skills
- a natural ability to solve complex issues
- experience in a role like this,
- SME knowledge of the FX space, including understanding of trade flows
- held senior/ influential positions in an L2 support team & understand the key attributes that makes them tick
- a desire to ensure continuous improvement in the team
- a proven level of comfort and confidence facing off and interacting with senior IT and Business management
- strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
- a proven ability to lead by example & manage both day to day team activities as well as serious issue management
- a background giving you technical expertise across unix and DB querying domains
- a confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- a client centric and service driven individual
- able to interact, manage and influence a diverse team and stakeholder base
- proactive in your approach to all tasks and responsibilities
- someone who wants to make a positive impact in the world of support
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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