Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, international well-known organization, global leader in technology support, we are currently looking for candidat for a position of:
Your tasks:
· Monitoring of calls (customer service)
· Coaching the agents
· Preparing training modules
· Conducting specific training sessions to improve the performance of the agents with French
· Taking initiatives to add value to the project
· Contact with the client to meet assigned targets
Our requirements:
· French on a native level
· English B2
· Linguistic education will be a great asset
· Knowledge of Voice & Accent & Soft Skills
· Experience in Coaching /Training Delivery/Teaching/Providing feedback
· Knowledge of customer service will be a great asset
Your benefits:
· Stable, independent work in an international, flexible and open company
· Great opportunities for both professional and personal development
· Working in a challenging international environment
· Flexible hours of work ( 2 days home office)
· Various benefits such as a: Multisport Card, private health care, life insurance and others