X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, indices). Due to continued growth, the company now seeks a French Speaking Customer Support Specialist. The right candidate will be a team player with a strong interpersonal skills and a problem solving attitude. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.
French speaking Customer Support Specialist
Workplace: Warsaw
Position description
- providing excellent customer service (supporting French clients)
- building up positive relationships with customers
- resolving issues in a timely manner and ensure high levels of customer satisfaction
- providing explanations in relation to customer complaints (both written and by phone)
- monitoring of the situation on financial markets
- accepting transaction orders by phone
- working with the CRM system (verification and completing clients data)
- cooperating with external XTB branches and internal departmets
Requirements:
- higher education, preferably in Finance (might be IV or V year student)
- background or experience in economics or financial services would be an advantage
- previous experience in a customer service role desirable
- French language - native or proficiency level required
- very good knowledge of English
- responsibility and ability to multitask, prioritize and close tasks quickly
- strong communication, interpersonal and negotiation skills
- good knowledge of MS Office
We offer:
- full-time employment agreement
- great learning opportunity in cooperation with multinational units of the company
- all the required tools and training required to be successful
- work in internationally known company with a well-recognized brand
- young, professional, dynamic team and multinational environment
Please include the following clause
