Ogłoszenie numer: 2919917, from 2020-01-07
Miinto is revolutionizing the fashion industry with our e-commerce platform for fashion. Our mission is to help customers find themselves through the broadest and deepest collection of fashion products by connecting shoppers to fashion boutiques and brands across Europe. Miinto is showcasing roughly 500,000 products, several thousands of brands from more than 1,800 physical boutiques in Norway, Sweden, the Netherlands, Poland, Belgium, Switzerland and Denmark combined enabling consumers to shop local online in a sustainable way. We work hard to provide our customers with the quickest delivery and most personal online shopping experience. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.
German Speaking Customer Care Operation Agent
Location: Warszawa
Job description
As a customer care agent at Miinto you will be making a difference for our customers every day – both our end users and our business partners will be needing your help. You and the team work passionately to optimize the overall customer experience for service and quality. Is that what you love and are you highly proficient in spoken and written in German?
Miinto is a leading e-commerce platform in fashion and we are looking for a high-energy customer care agent to become a part of Miinto's journey ahead. You are a great listener with excellent communication skills. You understand the importance of each customer, and you take pride in handling issues in a swift and efficient manner to ensure that business runs smoothly, and the customers are happy.
The primary tasks are to:
- Manage the telephone support line, email case queue and live chat support (all channels)
- Provide quick resolutions to inquiries regarding the website, products, returns and orders
- Develop and maintain relationships with boutiques and partners to drive engagement
- Operational tasks
- Handle daily ad hoc tasks
Miinto offers:
As a customer care agent at Miinto you become part of an international team in a leading and rapidly growing e-commerce platform for fashion. You will be challenged, you will need to learn quickly, you will have a lot of fun, and for the right profile we also have interesting career opportunities. We offer a nice package of benefits, stable contract and new, creative office :)
Requirements
- Enjoy customer interaction
- Excellent Polish (and English), German skills verbally and in writing
- Service minded and helpful
- Responsible and able to work independently
- Proactive, result-oriented, ambitious and structured
- And finally, a good sense of humor is preferred
We offer
- Being a part of a young team in an international environment
- Participation on our way to become Europe's e-commerce fashion leader - and it's a reaaaally exciting and satisfying journey!
- Meaningful discounts for shopping on showroom.pl and miinto.pl
- Stable contract and great chance to grow with us
- Office located in city center - it's easy to commute
- A fridge full of drinks and snacks in the kitchen