Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network. It works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries.
Now we have openings for:
German Speaking Professional Support Agent
Key responsibilities
- Provide support and troubleshoot small and medium business customers’ product related queries (phone, email and chat)
- Optimize customer’s online presence, digital marketing and create superior customer experiences
- Introduce features and new products for existing business customers
- Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan
- Creatively come up with innovative solutions for customers and for internal use
qualifications
- min. 6 months of customer services experience
- C1 level of German
- B2 level of English
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills
- Focus on end-user and customer experience
- Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on the advertising platform
- Ability to understand your current clients’ processes and guidelines
- Ability to provide constructive feedback to the overall product, processes, and policies, as part of delivering and improving services delivery model
- Ability to research, perform account investigations, upsell, optimize, document, update and follow up on these issues and responses as they come up
- Commercial mindset, interested in digital marketing
- Resolve customer issues in a timely manner, pro-actively communicate the progress to clients and identify areas where they can improve how they use our solutions
- Self-driven with attention to detail and follow-through
- Ability to multi-task and work under pressure
- Excellent communication skills
We offer
- Work for one of the most recognizable IT company as a client
- Social benefit packages including: private medical care, MyBenefit, life insurance
- Friendly work atmosphere in multicultural environment
- Full time employment contract and great salary
- Referral program with monetary awards
- Unique office environment with catering for employees, drinks and game rooms
- The ability to use your knowledge of foreign language on a daily basis at work
- Experience with a range of Clients and technology solutions which provides professional relevance
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Program including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
If you are interestef of this position, please send us your resume: dorota.anaszewicz@cpljobs.pl