Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end-users
- Installing and supporting different applications on users PC’s
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
- Fluent Polish language
- Very good English language skills
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Good knowledge of Windows operating systems
Would be an asset:
- Previous experience in a similar position
- Openness to learning new skill
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Free company bus from the center of Wrocław
- A package of co-funded benefits: multisport card, lunch passes, private health care as well as life insurance for you, your partner, and family members
Would you like to join our team? Please send your CV in English.
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end-users
- Installing and supporting different applications on users PC’s
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
- Fluent Polish language
- Very good English language skills
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Good knowledge of Windows operating systems
Would be an asset:
- Previous experience in a similar position
- Openness to learning new skill
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Expand parking / Company bus from Wroclaw
- Remote work during the pandemic
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Expand parking / Company bus from Wroclaw
- Remote work during the pandemic
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.