Help Desk Consultant with German, Italian, Swedish or Dutch
Miejsce pracy: Warszawa
Nr ref.: JO-1306-266264mmy
For our Client, the newly opened and growing Global Customer Care Center we are looking for candidates for the position of:
Help Desk Consultant with German, Italian, Swedish or Dutch
Responsibilities:
- Contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system)
- Proceeding with the initial assessment, diagnosis and remote IT systems support and user help
- Providing in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools
- Escalating potential problems and complex incidents to Competence Centers
Requirements:
- Excellent communication skills in foreign language
- Communicative knowledge of English
- Correct diction and ability to conduct telephone conversations
- Willingness to work in the shifts system
Our Client offer:
- Work in a harmonious team
- Multicultural work environment
- Development opportunities
- Participation in development of new structures of the company