For our Client, globally recognized company (innovative technologies), we are currently looking for
High-Touch Operations Manager
Place of Work: Kraków
Nr Ref.: DENK03346
Job Description
- Liaison between the customer and technical support.
- Dedicated for US global Client.
- Tracking the service process.
- Driving improvements and ensuring excellence at every phase.
- Ensure proper delivery and sales of product and service solutions.
- Act as business driver to improve customer's and internal operations.
- Project manage customer facing projects and internal advanced service improvements.
- Identify, build and maintain relationships with customer's internal management.
- Act as single point of contact for operational issues.
- Customer satisfaction and gap analysis to customer and internal personnel.
- Provide customers with updates on hot or escalated issues.
- Coordinate and conduct weekly conference calls to provide status reports to customer.
Requirements
- 3 years experience in customer care or service delivery or IT operations.
- Experience of working in an international environment.
- Ability to communicate effectively in English, both verbally and in writing (C1/C2).
- Ability to leverage technical expertise.
- Ability to work with internal teams and communicate effectively in a cross-functional matrix environment.
- ITIL Foundation and Intermediate level is recommended.
Offer
- Full-time employment based on B2B contract.
- Challenges and continuous opportunity of professional development.
- Attractive salary.
- Opportunity to broaden technical skills within a multinational company.
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Devonshire Poznań
World Trade Center Poznań ul. Bukowska 12 60-810 Poznań tel. +48 61 865 38 88 poznan@devonshire.pl |