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(Team Member Services function)
HR Generalist Sr. Analyst is dedicated to supporting a specific site, country or group of countries. The Sr. Analyst will deliver proactive support of HR programs, processes, and policies by providing quality real-time solutions to inquiries and requests for Warsaw office and possibly other Dell locations within EMEA region.
Works closely with the Country HR Manager and HR Generalists to understand the programs, policies and procedures in their country/countries and drive continuous process improvements. Partners with Team Member Services Consultants and Center Of Excellence experts to understand the programs, policies and procedures in their country/countries and drive continuous process improvements.
- Provides front-line support for assigned country/countries for all Ask HR Query (cases may be raised through self-service, phone, mail, walk-up or chat as available for their location).
- Partners with Country HR Generalists team to ensure ‘One HR’ for all issues and queries.
- Resolves query wherever possible utilizing experience and information stored in knowledge base.
- Identifies possible new solutions for inclusion in the Solutions Library and makes recommendations to Knowledge Management team.
- Utilizes on-line, phone, e-mail, IM and chat to provide solutions to Team Members.
- Assigns Ask HR Queries that cannot be resolved to appropriate escalation point.
- Identifies opportunities to improve HR services, policies or procedures to improve the Team Member experience.
- Participates in projects to drive improvements in Team Member Services operations and team member experience.
- Undergraduate or graduate degree (Human Resources Management or related studies preferred).
- 3-6 years of actual, hands-on experience in human resources management field.
- Excellent verbal and written communication skills in Polish and English.
- Excellent knowledge of HR policies and processes, especially with regard to Polish Employment Law.
- Practical experience in managing a range of employee relations issues.
- Excellent advisory and counselling skills.
- Local and remote networking skills.
- Advanced knowledge of other languages is highly recommended.
- Excellent analytical, research and problem solving skills.
- Work experience in a dynamic, corporate environment.
- Possibility of development through a variety of assignments and trainings.
- Pleasant work atmosphere.
- Social package.
- Fixed term contract with a possibility of permanent employment afterwards.
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
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