About us
Capgemini is one of the of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BS employs over 3800 specialists in its offices located in Krakow and Katowice.
Job description
The team member is responsible for timely and accurate processing of employee queries regarding HR Administration and Reporting, Payroll, Recruitment, L&D, Mobility, Compensation, according to the project deadlines and to the expected quality. The scope of duties involves cooperation with the Client on a daily basis via phone and email, working on processing tickets, cooperation with other delivery team members to ensure that the documentation is up to date.
Main accountabilities
- Demonstrate knowledge of processes and procedures relevant to HR Administration
- Answer client’s calls and emails
- Process client’s queries and escalations
- Solve client’s problems
- Provide clarification of HR policies and procedures
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
- The use of HR IT systems
Candidate’s profile
- Bachelor\'s degree
- Very good knowledge of English
- Very good communication skills
- MS Office skills
- Teamwork approach
- Experience in HR will be an asset
- Customer Service experience will be an asset
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
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