IT 1st line Support Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

In 10 years lowcosttravelgroup has grown into a truly international business with offices in Europe, North and South America and Asia/Pacific employing over 500 staff and with annual sales of €700m. Our online travel agency, lowcostholidays.com, is principally based at our international headquarters in Palma de Mallorca in Spain from where it serves customers in 12 countries across the world. Our bed bank, lowcostbeds.com, which sells hotel accommodation to the travel trade in over 40 countries worldwide, has its main office in Romanshorn in Switzerland. Our corporate headquarters is at Gatwick Airport in England and we also have offices in Dublin, Atlanta, Sao Paulo and Bangkok.

The company culture is open, friendly, fast-paced, hardworking and fun, and offers opportunities for those who want to develop/travel. Our offices in central Krakow are well-served by trams and busses and are in modern, refurbished buildings which provide a pleasant working environment.

IT first – line Support Specialist

MAIN PURPOSE OF JOB:Technical Support and Infrastructure Monitor, provides product support to users via the telephone and/or internet, and works through workload handed over from Day Shift Team. Using product knowledge provides service to resolve the user issues and restore them to fully functioning status. Monitoring of the stability and status of the internal and external infrastructure is also required.

MAIN DUTIES:

• Provides level one troubleshooting. Accurately assesses the user’s issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Will need to call relevant members of staff who are on call dependant on issue, and effected department.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.

MINIMUM QUALIFICATIONS:
• Helpdesk, technical support & Windows Support background experience would be ideal for this position.
• Able to work untraditional work shift, overnight during Monday – Friday.
• An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

KNOWLEDGE AND SKILLS:

• Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
• General knowledge of Windows environment and web technologies.
• Able to use support tools to identify or recreate customer issues.
• Able to identify and resolve or alert about application and service issues.
• Demonstrates strong communication and customer interaction skills in accordance with policies and guidelines.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl