We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
International Paper’s Application Services – Packaging Systems EMEA organization is charged with sustaining, designing, building and implementing an ERP solution based on the Witron CPMS technology platform. You will assist with the technical delivery, sustain and maintenance of ERP technology solutions for the EMEA Packaging business. You will interact with end users, BIMs, PIMs, ITSS and enterprise wide technical resources.
You will be knowledgeable in the language of the business and understand how information flows through business processes, its inter-relationships, and how it should be organized and stored for effective user consumption.
- Providing world class Tier 2 support of the ERP application (Witron). This will include designing system monitoring needs and making recommendations for application improvements to lower the sustain throughput
- Building process and technology knowledge while supporting the Witron application
- Ensuring upgrade and sustain improvement projects are implemented for optimal ERP technology performance and reliability as planned
- Providing expertise to enterprise efforts that impact Witron technology, such as Archiving, Business Continuity, Server Refreshes, etc.
- Translating requirements into Functional Specifications for new system functionality or reporting
- Interacting with business partners, consultants, developers and end users to review, interpret business and functional requirements as directed
- Performing tasks as needed to achieve on-target go-live and sustain activities per published plans
- Participating in activities of other ITSS groups to ensure our environments are appropriately managed and sustained for operational excellence
- Minimum Bachelor degree in IT or Logistics or equivalent experience
- 5+ years of technical support and/or business end user experience within the Packaging or similar industry and/or related IT support environment
- Knowledge of Microsoft Windows OS and have exposure to SQL Server tools
- Basic SQL query capabilities
- Strong analytical skills
- Functional understanding of operational IT processes
- Very good command of English Language
- Knowledge of Italian, Spanish and/or French will be a plus.
- Willingness to work on call outside of office hours
- Ability to function in a constantly changing environment
- Newly renovated, people friendly office in the city center
- Very wide range of Medical Services
- Big choice of social fund benefits (not only Multisport)
- Free language classes in multiple languages
- Training & development opportunitites
- Multiple Health and Wellness initiatives
- Company parties and team building events
- Flexible working hours based on business requirements
- Numerous charitable initiatives (CSR)
- Working for one of the most ethical and sustainable companies in the world
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