International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
Provides technical support and incident management to users of IT systems and peripheral equipment company wide. The ITCS Specialist is responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. The specialist resolves as many IT incidents as appropriate; such first-call resolution minimizes the impact and cost of IT problems to the company and increases personal productivity for customers.
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Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT problems, inquiries, and requests for service
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Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
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Follow and understand incident resolution processes with focus on appropriate routing of tickets
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Meet clearly defined performance metrics
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Work efficiently in a Team environment
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Customer focus and exceptional phone etiquette
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Good communication and listening skills
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Excellent time management and organizing skills
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Analytical problem solving abilities
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Detail oriented
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Fluency in written and spoken English
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Readiness to work afternoon and evening hours with occasional weekend shifts
You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.