Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.
We have more than 1800 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.
Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
We have more than 1800 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.
Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
IT Global Support Services Technician
Location: Kraków
Job ID: IT-00007Q
Your Impact:
At Jacobs, we make the world smarter, more connected and more sustainable.
Together, we’re pushing the limits of what’s possible. We stay ahead to create the new standards our future needs.
Join us!
Responsibilities:
- IT Global Support Services Technician will be responsible for providing second line support to end users for computer workstations, servers, application software and hardware. The team will support the internal customer in the region of Europe. Travel might be required to provide support onsite.
- This position requires collaboration with local, regional, and global IT teams as well as individual responsibility for complex tasks typically relating to computer hardware, printers, LAN infrastructure and network operations, telephony, IT installations, and/or maintenance for local, off-site, and/or remote locations.
Here's What You'll Need:
- 2 -3 years support desk experience
- Very good knowledge of English (written and spoken) is essential
- Good knowledge of Windows Operating System, Microsoft Office
- Experience with Support Desk Software
- Good background in networking concepts and technologies
- Desire and ability to rapidly learn new technology skills
- Backup process knowledge and good practice
- Strong communication and troubleshooting remotely skills
- PC/ laptop configuration familiarity
- Ability to simulate or recreate user problems to resolve operating difficulties.
- Time management and organizational skills
- Team-oriented individual
- Process and documentation oriented, flexible
Please be informed that this role requires regular work from the office in Krakow + occasionally some travels to other offices required.
We offer:
- Private medical care
- Life insurance
- Sharing the costs of professional training & courses
- Corporate sports team
- Retirement pension plan
- Portal with benefits you can choose
