Infusion unites insight, creativity, and technology to accelerate and transform business for leading companies around the world. From high performance trading systems to next-generation retail environments and beyond, Infusion creates digital experiences and advanced technology solutions that bring our clients' business to new levels. Founded in New York City in 1998, Infusion today is a team of more than 500 people in offices across the globe. Infusion has deep expertise in digital design, emerging and legacy technologies, Web portal development, enterprise solutions and managed services.
Infusion’s expertise extends across the major industries, including retail, financial services, oil and gas, health and life sciences, entertainment, hospitality, education, and public sector.
The IT Operations team provides technicalleadership, guidance, and support for our client engagements. The successful IT Operations Techniciancandidate will have a proven history of implementing, documenting, andsupporting IT Infrastructure, using industry best practices, across a range oftechnologies (eg. Windows Server, SQL, ADFS, IIS, SharePoint Server, Linux, andApache).
- Provideexpertise for IT infrastructure and related services in accordance withcontractually established term and conditions as well as established standards
- Providestechnical input, solutions, and recommendations for client requests
- Workwith Service Desk to ensure client incidents and requests are resolved inaccordance with client contractual SLAs
- Monitorservice delivery compliance to quality standards as well as client and internalbusiness requirements
- Developdocumentation on client infrastructure to provide to client Service Manager andService Desk team
- ProvideIT infrastructure lifecycle technical support, including planning,installation, on-going management/monitoring and troubleshooting followingoperational policies & processes compliant with industry standards (ITIL)
- Ensureclient hosted environment, website, and overall infrastructure uptime ismaintained
- 3+ years' experience working inan IT role, with 3+ years implementing and supporting ITinfrastructure
- Advancedknowledge in infrastructure technologies including (but not limited to):
- WindowsServer
- WindowsAzure/Cloud Services
- SQL
- IIS
- SharePoint
- Hyper-V/VMWare
- ActiveDirectory
- Linux
- Apache
- Enterprisedata protection
- IPv4and IPv6 TCP/IP architecture
- Firewalltechnologies
- WindowsPowershell
- Experiencein documenting solutions, builds and processes including creating NetworkInfrastructure diagrams
- Proven ability to create, implement,and enforce IT best practices and support policies
- Highly developed problem solvingskills
- Communicationskills (written and verbal) with attention to detail
Ability to handle most uniquesituations, multiple assignments and manage priorities
Strong commitment to ongoingprofessional development and industry certification
