What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
Purpose
Provide specialized remote support to IP EMEA users and facilities. Under general supervision, acts as liaison with Information Technology second level support groups, facility management, and vendors. Provide second tier support to end-users for PC, server, Blackberry, printers, software installations, mainframe applications and hardware.
- Highly capable technical position. Requires day-to-day management and break/fix work of workstations, printers, servers, LAN for all assigned facilities.
- Acts as the liaison into specialized support groups to assist in expediting the support processes.
- If required direct others or manage day-to-day activities of an assigned team. Reports and works with a manager or assigned team lead to assure that all procedures and policies are handled correctly by other team members.
- Manages vendor warranty and break/fix work. Maintain documentation for the team including inventory, ticket tracking, backup and disaster recovery plan, time tracking and assigned project work.
- Requires general supervision to little direct supervision and capable of handling any routine to highly technical problem and demonstrates good communication skills, accuracy, dependability, timeliness and completeness of assigned work.
- Limited amount of travel between supported sites and facilities may be required.
Skills and Experience Requirements
- Degree in Information Technology or equivalent experience.
- 5+ years of related Information Systems experience
- Fluent communication skills in English and French.
- Demonstrates competence to work with general supervision
- Communicate effectively with all levels in corporation
- ITIL V3 knowledge will be an asset
Our Offer
You will have an opportunity to develop technical skills and procedural knowledge of ITRS EMEA support. The role offers exposure to our internal users located in EMEA region. The role should interest experienced it support specialists with strong commitment to deliver superior level of customer support and technical expertise.
