We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.
- Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service
- Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
- Follow and understand incident resolution processes with focus on appropriate routing of tickets
- Meet clearly defined performance metrics
- Work efficiently in a Team environment
- Customer focus and exceptional phone etiquette
- Good communication and listening skills
- Excellent time management and organizing skills
- Analytical problem solving abilities
- Detail oriented
- Fluency in written and spoken English and Polish
- Readiness to work afternoon and evening hours with occasional weekend shifts
- Working knowledge of additional languages would be an asset
- Newly renovated, people friendly office in the city center
- Very wide range of Medical Services
- Big choice of social fund benefits (not only Multisport)
- Free language classes in multiple languages
- Training & development opportunitites
- Multiple Health and Wellness initiatives
- Company parties and team building events
- Flexible working hours based on business requirements
- Numerous charitable initiatives (CSR)
- Working for one of the most ethical and sustainable companies in the world
"I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."