Our client Company, one the biggest and most successful IT companies in the world with offices in Krakow, Poland is looking for individuals who are fluent in English and Spanish and would like to pursue their career in IT.
Your skills, knowledge and experience:
- Fluent English and Spanish
- 2 years experience in Help desk, customer service, and support with problem solving involving hardware, software, and networks.
- Analytical and systematic problem solving skills.
- Willingness to Learn
Your responsibilities:
- Takes ownership of escalations and customer complaints
- Takes active part in changes and process implementations
- Prepares and conducts new service introductions
- Route problems to internal support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Keep track of request and make sure they are implemented as planned
- Participate in change management process
- Participate in projects concerning bigger desktop changes, for example roll-out of new antivirus
- Have some level of technical understanding of the products building up a desktop service
- Provides training of the Service Desk staff locally and remotely
- Participate in in-depth incident handling
You get:
- Clear career path in a growing multinational organization
- Technical & customer specific training
- Life insurance
- Private health insurance
- MultiSport Card
- Lunch and Leisure vouchers
Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV!
Please include the following clause:
"I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).
