IT Specialist with English OR German
Miejsce pracy: Kraków
Nr ref.: JO-1407-290396
Your skills, knowledge and experience:
- Fluent knowledge of German and English languages (at least B2 level)
- Analytical mind set and problem solving skills.
- Willingness to learn
The following will be considered an advantage:
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Your responsibilities:- Provide hardware /software / network problem diagnosis and solutions via telephone for customers and users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide specialist resolutions.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
What we offer:- Attractive salary and benefits package (private health care, life insurance, Multisport card, lunch and leisure vouchers)
- Professional trainings and language courses
- Promising career path in multinational environment with a team of business experts
