Our client Company, one the biggest and most successful IT companies in the world with offices in Krakow, Poland is looking for individuals who have IT knowledge, experience in IT support and would like to join the Company as an IT Specialist.
You have:
- Technical helpdesk experience
- Disciplined, systematic problem solving skills and ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Ability to finish what is started is a must
- Excellent communication (Verbal and Written) and good documentation skills
- Ability to handle unforeseen situations
Your knowledge and experience:
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008, ·
- Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like SMS, Bomgar, WebEx and Live Meeting
- VPN and remote dial-in users
- Support for laptop, desktops, printers, PDA and blackberry
- Technical understanding of the products building up a desktop service. Experience from the desktop environment.
- Understanding and experience of change management process.
- Others: Internet browsers (e.g. Explorer, Chrome, Firefox), MS Office, Adobe Acrobat and other common desktop applications like Winzip, etc.
Your responsibilities:
- Coordinate desktop changes to avoid deployment collisions
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus
You get:
- Clear career path in a growing multinational organization
- Life insurance
- Private health insurance
- MultiSport Card
- Lunch, leisure and shopping vouchers
- Transportation allowance
- Subsidy to language courses
- Company events
- Referral bonus
Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV!
Please include the following clause:
"I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).
