IT Support Agent

Capgemini

Kraków

2 dni temu

IT Support Agent
Recruitment process for this position and onboarding trainings are conducted online.

  
What do you need to start?
  • Very good knowledge of English
  • willingness to take first steps in IT   
  • can-do-it and problem-solving attitude   
  • the ability to talk to anyone and cooperate with a team  

It's not essential, but we appreciate if you also have:  
  • basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind   

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills. 
 
What duties will help you grow as an expert?

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line. 
Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend. 
You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up. 
 
What your development path can look like?

Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become: 
  • Incident Manager – if you can think and make decisions quickly 
  • Change Manager – if you are well-organized and know ITIL  
  • Project Manager – if you want to have mastering and developing projects 
  • Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs 
  • Junior IT Technician – if you want to work directly with IT infrastructure  

 
What have we prepared for you?

Space where you can develop yourself:  
  •     Development programs, external courses, education & certificates co-funding, NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: e.g. MS Azure, AWS, Google or ServiceNow. 
  •     Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options. 

Our legendary atmosphere:  
  •     We don't have a rigid dress code, but what we do have are awesome communities and world- changing initiatives. There's always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!  

A lot of benefits: 
  •     Well-being package (private medical care, additional life insurance & StayWell helpline).  
  •     Referral bonuses for recommending your friends to Capgemini. 
  •     Inspiro Audiobooks & MyBenefit (cinema tickets, OK System and more).  
  •     Offices in great locations, car leasing program, carpooling options and bicycle parking.  

  
Who are we?  

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.   In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.  
Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger. 
 

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud. In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland. Join our global team and be part of technology transformation. 

HONESTY BOLDNESS TRUST FREEDOM TEAM SPIRIT MODESTY FUN

Poznaj

Capgemini Polska Sp. z o.o.

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

Konsultant ds. Wsparcia Technicznego jest osobą współpracującą z klientami, która doradza jak korzystać z technologii wykorzystywanej w danym produkcie w celu osiągnięcia celów biznesowych i rozwiązania problemów. Stanowisko Konsultanta ds. Wsparcia Technicznego z reguły związane jest z branżą IT, choć występują wyjątki. Wsparcie techniczne obejmuje gwarantowaną pomoc w eksploatacji oprogramowania, sprzętu ...
Praca Konsultant ds. Wsparcia Technicznego