HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.
In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.
Due to our growing business needs we are looking for:
Purpose of the job
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
- Route problems to internal I.M. support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User Access and Exit controls
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
- Very good Italian & good English (min B2)
- Willingness to work shifts
- Education – any formal background will be considered
- Analytical and systematic problem solving skills required
- Technical helpdesk or technical call center experience
- Candidates without support experience can also apply
- Technical & customer specific training will be provided following for unexperienced candidates
The following will be considered as an advantage:
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks
- Phone support experience
- Windows Operating systems
- Clients: Windows8, Windows 10
- Servers: Windows 2008, Windows 2003
- Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- Office 365
- Share Point
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- Anti-virus and firewall software
- PC Hardware knowledge
- Desktop
- Laptop
- Peripheral devices (printers, scanners)
HCL requires 24x7 operations and we need candidates who are flexible in terms of the working shifts.
- Life insurance
- Private medical health
- MultiSport Card
- Clear career path in a growing multinational organization
- Relocation package
Job type: permanent, full time