IT support analyst

Opis stanowiska

• Your primary task will be to take care of the first and second line of the support desk, by the phone, email and remotely.
• You’ll be taking care of issues reported by automatic monitoring system.
• You’ll be taking part in development projects and onboarding new clients.
• You might have to escalate things to external providers (Cisco, Microsoft etc.) and find resolution together with them.
• You’ll take care of proper documentation and proper entries in ticketing system.
• You’ll take part in testing various IT solutions.
• You’ll be keeping customers updated on the progress of resolution and keeping an eye on incoming tickets.
• You will maintain regular contact throughout the day with the London office or a line manager in London, to ensure the prompt and efficient processing of client requests.
• You’ll make sure that new tested and implemented solutions to problems are working as intended.

Wymagania

• IT degree or equivalent relevant work experience.
• Microsoft certificates would be very helpful (MCP level).
• Knowledge and experience in ITSM and ITIL processes.
• Experience in customer support, preferably in international environment, highly desired.
• Very good written and spoken English skills. Most of the clients will be English-speaking, all of our IT systems are in English, so this one is essential!
• Analytical and structured mind with ability to multitask and adapt quickly to changing situation.
• Rich experience in solving problems and excellent diagnostic skills.
• Ability to learn quickly and to work well under stress, properly communicating and cooperating with the team.

Oferujemy

• Stable, full-time employment with competitive salary (dependant of skill and experience).
• Inspiring job in international company, where all employees matter.
• Friendly team and prestigious customer base.
• Possibility to learn and evolve.
• Work in a modern office building with newest technology.
• Big influence on evolution of the company, especially our Polish branch.