Ogłoszenie numer: 1453090, z dnia 2017-01-05
Synergy is a London based MSP company with great experience and many prestigious clients.
We’re looking for IT support analyst for our new Kraków based branch. Hopefully we can share our experiences and grow together. Since most of our clients are English-speaking, this job offer is aimed only at people with very good spoken and written English skills. Good IT skills and experience are highly desired.
IT support analyst
Miejsce pracy: Kraków
Opis stanowiska
- Your primary task will be to take care of the first and second line of the support desk, by the phone, email and remotely.
- You’ll be taking care of issues reported by automatic monitoring system.
- You’ll be taking part in development projects and onboarding new clients.
- You might have to escalate things to external providers (Cisco, Microsoft etc.) and find resolution together with them.
- You’ll take care of proper documentation and proper entries in ticketing system.
- You’ll take part in testing various IT solutions.
- You’ll be keeping customers updated on the progress of resolution and keeping an eye on incoming tickets.
- You will maintain regular contact throughout the day with the London office or a line manager in London, to ensure the prompt and efficient processing of client requests.
- You’ll make sure that new tested and implemented solutions to problems are working as intended.
Wymagania
- IT degree or equivalent relevant work experience.
- Microsoft certificates would be very helpful (MCP level).
- Knowledge and experience in ITSM and ITIL processes.
- Experience in customer support, preferably in international environment, highly desired.
- Very good written and spoken English skills. Most of the clients will be English-speaking, all of our IT systems are in English, so this one is essential!
- Analytical and structured mind with ability to multitask and adapt quickly to changing situation.
- Rich experience in solving problems and excellent diagnostic skills.
- Ability to learn quickly and to work well under stress, properly communicating and cooperating with the team.
Oferujemy
- Stable, full-time employment with competitive salary (dependant of skill and experience).
- Inspiring job in international company, where all employees matter.
- Friendly team and prestigious customer base.
- Possibility to learn and evolve.
- Work in a modern office building with newest technology.
- Big influence on evolution of the company, especially our Polish branch.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.