IT Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
IT Support Engineer
Miejsce pracy: Krakow
Nr Ref.: VR-18293
Responsibilites
- Investigates and resolves software and hardware problems for end users through established processes and procedures
- Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
- Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem
- Sets-up computers, phone system, software and peripheral equipment for new company hires
- Sets-up users on network and provide user name and password access to specified systems
- Trains users on software
- Assists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
- Utilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
- Optimizes site connectivity, desktop performance and user experience (daily complaints)
Requirements
- Operating Systems: Windows XP, Windows 7 and Windows 8
- Software Applications: MS Office 2010, MS Office 2013, GoToAssist, Symantec Backup Exec, etc.
- Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
- Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection
We offer
Join our Development Center in Krakow and become a member of our open minded, progressive and professional team. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.